SHIPPING & RETURNS

Shipping Policy

Thank you for shopping at Made on Earth. The following terms and conditions constitute our Shipping Policy.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout and are based on the distance from our store located in Wolfeboro, NH.

We use USPS as our standard shipping carrier for all orders.

Standard: Estimated delivery time is 3-5 business days depending on your location.
Expedited: Available at an additional cost. Estimated delivery time is 1-3 business days.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Made on Earth is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Made on Earth is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the United States.

Return & Exchange Policy

Thank you for your purchase at Made on Earth. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:

To return an item, please email customer service at madeonearth@myfairpoint.net to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Made on Earth
Attn: Returns
RMA # [Insert RMA Number]
33 N Main Street
PO Box 2038

Wolfeboro, NH 03894

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds:

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions:

For defective or damaged products, please contact us at 603-569-9100 to arrange a refund or exchange.